FREQUENTLY ASKED QUESTIONS

What is your turn-around time?

For standard printing projects on high quality stock that is available in house, We average a 2-day (M-F) turn-around time for quantities of 5,000 or more and up to 7 days for quantities of 1,000, based on final print approval. It is important to remember that if you are placing an order after 5 p.m. on a standard business day, it will not be processed until the following day. For custom projects or unusually large quantities, printing may take longer. If you have questions about turn-around time, contact our staff at 800-836-2993.

How do I find out what your prices are?

For standard products, click on the view products button at the top of the page and then select the product that you want on the next page. For custom projects that involve special services, call us toll free at 800.836.2993.

What is the smallest quantity that I can print?

To ensure the best price for you, We print in quantities of 1000 or more. Because of our streamlined processes and efficiency, the cost to you will be approximately half or what you might normally pay. Hence, 1000 business cards printed by us would cost you what you might pay for half that many if you use another print company.

What type of files will you accept online?

We currently accept jpeg, pdf, eps and tiff files in CMYK format. Files can be uploaded directly from your computer, but it is important for you to verify that there are no errors in your files. If you have questions about how to submit files, view our Submission Guidelines page.

Do I need to have "bleeds" around my artwork?

Please refer to our Submission Guidelines page for detailed information on how to set up your files.

What about borders on my artwork?

If the art contains borders, they should be 1/4" wide on all sides to create an even appearance. As per the previous question, bleeds are always recommended and, with borders, you must add a 1/8" bleed on each side of your artwork. For more information, check out Submission Guidelines.

Can I submit images to you separately?

We do not normally accept images separately, unless you are working directly with our graphic design team to assist with your project. Therefore, if you are submitting an artwork file, it should include all the images you desire and make certain that you save your files correctly so that the images do not drop out. Once again, it is important to understand the software program you are using: In Illustrator, using TIF files to place the image, you then embed the images to an EPS or PDF file. In Photoshop, you should flatten the layers before saving, to keep images and text in place.